Shipping policy
Shipping Policy
Effective Date: 29-April-2025
Thank you for shopping with Al-Jannat Mall. We are committed to providing a smooth and reliable delivery experience for our customers.
Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed after confirmation. Orders are usually processed within 1–3 business days depending on product availability and order volume.
Orders placed on weekends or public holidays may require additional processing time.
Shipping & Delivery Time
Estimated delivery times may vary depending on your location and courier operations.
Estimated Delivery:
- 🇸🇦 Saudi Arabia: 4–10 Business Days
- 🇦🇪 United Arab Emirates: 3–7 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Cash on Delivery (COD)
We currently offer Cash on Delivery (COD) services where available.
Customers are requested to ensure that:
- Contact information is accurate
- Shipping address is complete
- Someone is available to receive the order
Failure to accept confirmed COD orders may result in future order restrictions.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before order confirmation.
We may also offer:
- Free Shipping Promotions
- Limited-Time Delivery Offers
from time to time.
Delayed or Failed Deliveries
Delivery delays may occur due to:
- High order volume
- Courier delays
- Weather conditions
- Public holidays
- Incorrect shipping information
Al-Jannat Mall is not responsible for delays caused by courier companies or circumstances beyond our control.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If incorrect or incomplete information is provided, delivery delays or failed deliveries may occur. Additional shipping charges may apply for re-delivery attempts.
Order Tracking
Once your order is shipped, tracking details may be shared through SMS, email, or courier updates where available.
Damaged or Incorrect Products
If you receive a damaged, broken, faulty, or incorrect product, please contact us within the eligible timeframe mentioned in our Refund & Replacement Policy.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us: